Is the struggling housing market producing higher-quality homes? According to a the J.D. Power and Associates 2010 U.S. New-Home Builder Customer Satisfaction Study released today, the answer is a resounding “yes”.
The study based on responses from more than 16,400 buyers who provided feedback after living in their home an average of four-to-18 months found that customer satisfaction averaged 826 on a 1,000-point scale —the highest level since they began publishing the study in 1997. This report’s findings mark the third consecutive year that customer satisfaction improved over the previous year
So why is current economy producing better homes?
The simple answer is that home builders have more time. Several factors regarding housing supply and demand have changed since the turn of the century. Home builders were busy building and renovating from 2000 to 2006. When the recession hit, the housing bubble burst and demand for homes plummeted. With fewer projects, builders were able to spend more time on each development. The result? Higher-quality homes.
